Design Confirmation: All custom designs, material selections (metal type, stone choices), and specifications must be approved by the Client in writing (whether that be in email or social media messaging, or a signed contract) before physical production begins. Illustrations provided are for illustration purposes only and are not a realistic depiction of exactly how the jewellery will look. Photoshop and AI images provided and purely done so to allow for both the jeweller and customer to be able to visualise how a design may look once completed. We do not use CAD and therefore all sizes and dimentions are provided in writing within your invoice. If you are unsure of any details, please do not hesitate to contact your point of contact.
Modifications: Any changes requested by the Client after production has commenced, may incur additional material / labour fees and may extend the estimated completion date. Any changes made by the Jeweller during production, will be confirmed with the Customer prior to completion.
Sizing and Specifications: The Client is solely responsible for providing the correct ring size at the time of ordering. This can be done using The Flux Studio ring sizer, however difference in fitting upon completion is not our responsibility due to how much the body / fingers can change in size for different reasons.
Using sentimental jewellery: Sentimental jewellery can be more valuable to the owner than they can someone else. It is a decision of the clients to understand and accept that if you decide to forfit sentimental jewellery for its material, The Flux Studio reserve the right to dismantle that jewellery which will result in that item no longer existing in its before state. We do not accept responsibility for any unusable materials such as metals, solder, settings, stones, or any other imperfection within the jewellery. In some cases, offering pre loved jewellery to be used within the crafting will not lower the cost of the final price. Although materials will become cheaper, the crafting process is then considered extensive which raises the cost.
Resizing Fees: If a ring needs resizing due to an incorrect size provided by the Client, a resizing fee will apply, plus any applicable shipping costs. Please note that certain intricate designs or full-band stone settings can not be resized.
Payment Terms: Deposit: A non-refundable deposit of 30% or your preferred % is required before design work begins or ordering of any materials.
Final payment: The remaining balance must be paid in full or upon collection / shipping of the completed article.
If recycled jewellery is used physically such as a family heir-looms or old jewellery, please note a majority of the time, metals can not be reused and can be old or / and brittle. On some occasions, mixing metals from jewellery can reduce the carat for example, mixing 18ct gold with 9ct gold jewellery. We are not responsible for a reduction in carat if the melting of multiple metals is required.
Returns, Exchanges, and Cancellations: Handcrafted and Custom work: Because custom and bespoke pieces are handcrafted to specific requirements, all custom orders are final sale. We do not offer refunds, returns, or exchanges for a change of mind once production has begun or after the piece has been collected and a design / completion has been agreed.
Cancellations: If a custom order is cancelled by the Client before physical production begins, the non-refundable deposit will be retained to cover administrative time, design work, and sourced materials.
Nature of Handcrafted work: The client acknowledges that handcrafted jewellery may exhibit slight variations, subtle imperfections, or unique characteristics inherent to handmade artistry and natural gemstones. These variations are not considered defects, but rather proof of the items bespoke nature.
Warranty & Repairs: We offer a 1 year warranty against the manufacturing defects from the date of collection. This does not cover normal wear and tear, accidental damage, stone loss due to impact or damage, neglect, or modifications made by another Jeweller.
Unique variations: